- Your ESTA application is subject to approval from the US Government
and there are three possible responses that may be issued.
1. Travel Authorized
2. Authorization Pending
3. Authorization Denied
- When the application is not processed and you wish to cancel
it, there will be a cancellation charge of $5 (International Credit
Card handling fee).
After the application has been processed and the ESTA has been
obtained, there will be a cancellation charge of $39 (The charge
includes International Credit Card handling fee, CBP processing
fee and administration fee). If there is a problem with the U.S.
government site such as performing maintenance, communication
failure, pending approval, our agency service fee may not be refundable.
When your application has been rejected by the US CBP Department
of Homeland security, we will refund except International Credit
Card handling fee($5) and CBP processing fee($4).
When a customer who applied for the ESTA as a group and obtained the ESTA
requests a cancellation, we will charge $39 for each cancellation in a group.
This charge includes International Credit Card handling fee, CBP processing fee,
and administration fee. The fee will be deducted according to the number of
applicants from the discounted payment.
- Customers may request for cancellation and/or refund within
15 days from the date of payment. However, because our website
has implemented the automated application handling system (AAHS),
which allows the service to be processed immediately after paying
the processing fee, except for justifiable reasons our agency
service fees are non-refundable after approval. The fees will
be refunded only in case of our fatal mistake or non-submission
of ESTA application within 24 hours, etc.
- To cancel your ESTA Application services or to request a refund,
please contact our Customer Service Center via email : info@ESTAtour.com.
We can only issue refunds onto the same debit or credit card used
for the ESTA application. Please include your first and last name,
date of birth, passport number, credit card type and the last
four digits of the credit card number used for the transaction.
It takes several business days for the refund to settle in your
- If you have any questions concerning Cancellation and Refund
Policy, please contact us immediately via email : info@ESTAtour.com
- This version of the Cancellation and Refund
Policy is effective as of 3rd January 2013