Cancellation and Refund Policy

Cancellation and Refund Policy

  • Your ESTA application is subject to approval from the US Government and there are three possible responses that may be issued.
    1. Travel Authorized
    2. Authorization Pending
    3. Authorization Denied
  • When the application is not processed and you wish to cancel it, there will be a cancellation charge of $5 (International Credit Card handling fee).
    After the application has been processed and the ESTA has been obtained, there will be a cancellation charge of $39 (The charge includes International Credit Card handling fee, CBP processing fee and administration fee). If there is a problem with the U.S. government site such as performing maintenance, communication failure, pending approval, our agency service fee may not be refundable.
    When your application has been rejected by the US CBP Department of Homeland security, we will refund except International Credit Card handling fee($5) and CBP processing fee($4).
  • When a customer who applied for the ESTA as a group and obtained the ESTA requests a cancellation, we will charge $39 for each cancellation in a group. This charge includes International Credit Card handling fee, CBP processing fee, and administration fee. The fee will be deducted according to the number of applicants from the discounted payment.
  • Customers may request for cancellation and/or refund within 15 days from the date of payment. However, because our website has implemented the automated application handling system (AAHS), which allows the service to be processed immediately after paying the processing fee, except for justifiable reasons our agency service fees are non-refundable after approval. The fees will be refunded only in case of our fatal mistake or non-submission of ESTA application within 24 hours, etc.
  • To cancel your ESTA Application services or to request a refund, please contact our Customer Service Center via email : info@ESTAtour.com. We can only issue refunds onto the same debit or credit card used for the ESTA application. Please include your first and last name, date of birth, passport number, credit card type and the last four digits of the credit card number used for the transaction. It takes several business days for the refund to settle in your account.
  • If you have any questions concerning Cancellation and Refund Policy, please contact us immediately via email : info@ESTAtour.com
  • This version of the Cancellation and Refund Policy is effective as of 3rd January 2013