- After you place your order by credit or debit card, we will
deliver the result of our services (travel authorization) to you
by email within 3 hours. In the unlikely event of a problem arising
from the U.S. government site such as performing maintenance,
communication failure, pending approval, the result will not be
sent immediately. We will deliver the ESTA result as quickly as
possible while the problem is being resolved. In cases where more
time is needed to process an electronic travel authorization application,
the result will be usually delivered within 72 hours.
- Applicants’ ESTA Reference (Authorization) Number will be included
as an attachment to the email in HTML format. Customers are recommended
to print out the HTML file (travel authorization) and take it
with them on their travel to the United States in order to maintain
a record of their traveler authorization number and to have confirmation
of their ESTA status.
- Customers may also request to receive a print out of your travel
authorization via fax. Please place your request via email containing
your first and last name, passport number and fax number.
- Customer should write the correct email address that can receive.
If any details of email address have been entered incorrectly
or are incomplete, your travel authorization may not be delivered.
The company will process an application to the customer's requests,
and will not be responsible for any incorrect email information
provided. Customer's application status can be found at our website
so that delivery will be deemed completed in this case.
- If you have not received a reply within 24 hours, please check
your Junk Mail or SPAM folder. We will deliver by email after
an order being placed, but we cannot be at fault should the email
be undeliverable due to circumstances beyond our control. Examples
include a soft bounce which might occur because the customer's
inbox is full and may be deliverable at another time or may be
forwarded manually by the network administrator in charge of redirecting
mail on the customer's domain.
- An order, application submission will be completed only after
payment has been made. Delivery has been fulfilled when applicant’s
application result has been sent by email to the address provided
by the applicant, or faxed upon the applicant's request.
- If you have any questions concerning Delivery Policy, please
contact us immediately via email : info@ESTAtour.com
- This version of the Delivery Policy is
effective as of 3rd January 2013